A level of support that matches your ambitions
Benefit from support tailored to your needs. From initial guidance to the assignment of a dedicated coach, there’s a level of support for you.
The proximity of the customer service team, based in Hem near Lille, along with its responsiveness and accessibility, is unmatched in the market.
Audrey Henriot
IUT C - University of Lille
Our 3 levels of support
Below is a table describing our 3 levels of support. This table will help you choose the features and services you wish to benefit from.
Support & Services |
Essential
Included
|
The most popular
Premium
€80 excl. tax/month
|
Exclusive
€290 excl. tax/month
|
|---|---|---|---|
Free calls, email and chat |
 |
|
|
Online resources |
|
|
|
User help |
|
|
|
Handling of assistance requests |
|
Priority |
Priority |
Personalized advice |
 |
|
|
Support for your email deliverability |
|
Follow-up |
Follow-up & support |
Dedicated coach |
|
|
|
|
Quarterly statistical analysis |
|
|
|
Review of your campaigns and improvement areas |
|
|
|
Monthly meeting with your coach |
|
|
|
Analysis and optimization of your marketing actions |
|
|
|
Strategic advices |
|
|
|
Presentation of each application's possibilities |
|
|
|
Audit of your infrastructure and compliance guide |
|
|
|
Options to customize your use of Sarbacane Suite
In order to enhance your use of Sarbacane Suite, we offer add-ons enabling you to unlock certain features and services found within the various applications, opening up a range of new possibilities.
Advanced intelligence option
This option enables you to access smart features that will help to fine-tune your messaging and save you valuable time.
Included with Premium and Exclusive support packages
70€/month*
*tax not included; invoiced annually Ask for a quote
Campaigns
Engage
Chat
Contacts
Technical expert configuration option
This option gives you access to technical features and support services to help you interconnect Sarbacane with the tools you use on a regular basis.
Included with Premium and Exclusive support packages
70€/month*
*tax not included; invoiced annually Ask for a quote
Campaigns
Engage
Premium Support
For companies that seek a high level of support and advanced features
With Premium, you gain access to all Sarbacane features to take your marketing strategy deployment even further:
Personalized advice
Benefit from tailored advice and assistance in getting started with our applications.
Priority support requests
Your support requests are prioritized over those of Essential clients.
Monitoring of your email deliverability
Our deliverability expert monitors the status of your campaigns and notifies you in case of any issues.
Advanced features included
Advanced Intelligence and Technical Configuration options are included.
Exclusive Support
For companies that want to take advantage of all of Sarbacane's expertise with the support of a dedicated coach
The Exclusive support includes all the benefits of Premium support plus:
A dedicated coach
Benefit from one-on-one support with a coach dedicated to your account. Connect with your coach each month to ask questions and receive improvement advice for your marketing actions.
Discover Exclusive support
Analysis of your performance
Your coach supports you with a quarterly analysis of your campaigns and shares best practices to optimize your performance.
Deliverability support
In addition to the monitoring included in Premium support, our deliverability manager guides you in configuring the sending of your campaigns.
Audit of your infrastructure
After a technical audit of your infrastructure (SPF, DKIM, and DMARC, DNS records, etc.), our expert will guide you to ensure compliance.
Advanced features
All of Sarbacane's advanced features are included in the Exclusive support. Harness the full potential of our platform.